1. Purpose

Top Sales Mate business company, its franchisees, licensees, and Related Bodies Corporate (referred to as "we" or "us") understand and acknowledge the importance of protecting your personal information. This document outlines how we collect, use, disclose, retain, and manage your privacy information in compliance with the Privacy Act 1988 (Cth). By utilizing our services and continuing to use our Website, you consent to the collection, maintenance, use, and disclosure of your personal information as described in this Privacy Policy.

2. Definitions

In this policy:

a) Credit Assistance Provider: A person or entity offering credit assistance (e.g., mortgage and finance broking) under the National Consumer Credit Protection Act 2009 (Cth).

b) Credit Related Information: Information regarding your credit relationship and debts with credit providers, credit history, and creditworthiness, obtained from credit reports.

c) Related Body Corporate: As defined in the Corporations Act 2001 (Cth).

d) Related Entity: As defined in the Corporations Act 2001 (Cth).

e) Sensitive Information: As defined in the Privacy Act.

f) Website: Refers to www.topsalesmate.com or any other website operated by us.

g) The general language in this policy is not restricted by accompanying examples, and terms like "includes," "including," "such as," or "for example" do not limit the scope.

3. Why do we collect personal information and how do we use it?

a) We provide various services, including property appraisals, real estate agency services, leasing, advertising, credit assistance, business broking, conveyancing, utility services, among others.

b) Personal information is collected to enable us to provide these services, including processing inquiries, facilitating transactions, maintaining records, and complying with legal obligations.

c) Failure to provide accurate or complete personal information may compromise our ability to provide services.

d) This privacy policy applies to all instances where we directly collect personal information from you, including communication via phone, email, in-person, or through our websites.

e) Our call center may record conversations for quality, compliance, and training purposes, with prior notification to you.

4. What personal information do we collect?

The personal information collected depends on the services provided and may include:

a) Contact details, family, and employment information.

b) Financial details, including assets, liabilities, income, and credit history.

c) Property and insurance details, credit card, and banking information.

d) Sensitive information, credit-related information, and other relevant details.

5. How do we collect personal information?

We aim to collect personal information directly from you and may also obtain it from representatives, our website, third-party communications, publicly available sources, competitions, surveys, and our records.

We also collect personal information through:

i. Interactions with our franchisees or when applying to become one.

ii. Legal requirements, including from Strata or Bodies Corporate, or when mandated by law.

iii. Competitions, promotions, or surveys.

iv. Records, employees, suppliers, or partners.

v. Private vendors and third-party sources.

If you provide personal information about another individual, you represent that you are authorized to do so and that the individual has consented to the disclosure.

6. Considerations when you send information to us

a) While we employ security measures to protect your privacy, no internet data transfer is entirely secure.

b) For electronic submissions, you can enhance security by closing your browser after use, avoiding public computers, and safeguarding your login credentials.

c) You are responsible for actions taken using your username, email, or password, and should immediately notify us of any compromise.

7. Disclosing personal information

We may disclose personal information to third parties in specific circumstances, including with your consent, for service provision, legal compliance, or safety reasons. We ensure that third parties meet our privacy standards, although we're not liable for their conduct.

8. When we act as a Credit Assistance Provider

When acting as a Credit Assistance Provider, we may disclose personal information to various parties for loan assessment, financial advice, administrative purposes, and compliance.

9. Disclosure of personal information off-shore

We may provide services or disclose personal information in countries beyond Australia. Offshore disclosure may occur through partnerships with international entities, subject to local laws. By providing personal information, you consent to offshore use and disclosure.

10. How your information is stored

We take reasonable steps to securely store personal information, utilizing electronic and physical security measures. We retain information as necessary for legal compliance, fraud prevention, insurance, governance, and dispute resolution.

11. Marketing and opting out

Sensitive Information is not used for marketing. If you wish to cease receiving marketing material or have your information withheld from direct marketing, contact our Privacy Officer.

12. How you can update, correct, or delete your personal information

You may request access, correction, or deletion of personal information by contacting our Privacy Officer. We provide information sources and mechanisms for complaints or privacy policy inquiries.

13. Changes to our Privacy Policy

This document reflects our current Privacy Policy and will be periodically updated. Review the policy each time you visit our website or provide personal information for any changes. For further information or concerns, contact our Privacy Officer.

Contact Information:

Address: Level 24, Tower 3, 300 Barangaroo Ave, Barangaroo, NSW 2000.

Email: [email protected]

For more information about privacy rights and complaints, visit the Office of the Australian Information Commissioner's website, or contact them via mail or email.

website – www.oaic.gov.au

mail – GPO Box 5218 Sydney NSW 2001

email – [email protected]